FREQUENTLY ASKED QUESTIONS
You may call me Festinger, and I’ll be your go-to guy for all things WordPress you may imagine. I have a great collection of paid WordPress themes and plugins, all 100% legal. I believe in the open source community and believe that WordPress should be available and affordable to all. Unfortunately premium products authors refuse to decouple support from the code, they won’t set regional price differences and they rarely offer discounts to students, low waged or the young.
I am providing a third way by redistributing the code without any unneeded extras and I don’t sell premium products to make money, I make money to bring more premium products to The Vault.
In general, items should be downloaded immediately after successful purchase. It may vary on the payment gateway you’ve used during the checkout.
Ignore it. Developers include these so that the product can update automatically or so that you can register for their support. The item itself will work perfectly fine without anything being entered in the box. I would recommend updating your product manually when updates become available on our site.
Yes. As soon as I get notified about an update, I go and download it from the author and update it on the site. I send regular emails advising when items have been updated so please be sure to provide an active email address when you sign up. Items are updated on daily basis. You can submit an update request on the items page if you need an update sooner.
Basically Not. If you require technical support regarding a theme or plugin then you will need to either purchase the product directly from the original author (a link is provided in the product page) or you will need to hire a freelancer to take a look for you. Alternatively you could ask me for paid help. Not offering support is the way in which I am able to offer the products at the discounted price.