Awesome Support – Guest Tickets

in on June 24, 2020
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ACTIVATION INFORMATION

This add-on allows users to enter a ticket without having an account on the system.  This can help to create less friction in the support process and is suitable for a large variety of customer support organizations.

The extension accepts the ticket data and automatically:

  • Creates an account
  • Creates the ticket
  • Logs the user out and redirects to a thank-you page

Users with email addresses that are already registered are prompted to login before creating a ticket.

Uses The Standard Ticket Login Screen

The standard ticket login screen is modified as shown in the image below – notice the Guest Log In section.  Both standard users and guest users receive a similar customer experience and workflow.

Simple Configuration

The add-on is very simple to configure and requires only that you create and set a thank you page to help personalize the user experience.

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Release Information

  • Released
    :

    June 24, 2020

  • Last Updated
    :

    July 9, 2020

Request an Update

You'll need to be logged in in order to request an update.