Awesome Support – Report Widgets

in on June 15, 2020
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ACTIVATION INFORMATION

Successful businesses run on data.  So how would you like to see an immediate data snapshot of your support operations as soon as you log into your WordPress administration area?  With this add-on you can get that snapshot!  Take a look at the wealth of data you can access when you log into your WordPress Admin Dashboard:

Widgets

Key data widgets include:

  • Open and closed tickets count
  • Open tickets by status
  • Most recent tickets
  • Open tickets by status chart summary
  • Open tickets by agent chart summary
  • Open tickets by product chart summary
  • Open tickets by department chart summary
  • Open tickets by priority chart summary
  • Open tickets by channel chart summary
  • Open tickets by agent and ticket age
  • Open tickets by product and ticket age
  • Open tickets by department and ticket age
  • Open tickets by priority and ticket age
  • Open tickets by channel and ticket age
  • Closed tickets by ticket age
  • Closed tickets by agent and ticket age
  • Closed tickets by product and ticket age

Configuration Options Galore

Each chart widget can be configure to control:

  • The type of chart
  • The colors used
  • Font sizes, Visibility of axis and much more

You have THREE full tabs of options available!

Control And Security

Of course you would want to be able to control the placement, layout, maybe decide if a widget can be viewed.  We provide options to permanently disable each widget.  And, to temporarily disable any one or more of them WordPress makes this easy for – you can use the normal WordPress Admin controls to add or remove widgets as well as move them around to create a layout that works for you!  And, the data shown to agents generally correspond to the access they are granted to tickets.

So start making smarter data driven decisions about your support operations today – get the Awesome Support Report Widgets add-on!

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Release Information

  • Released
    :

    June 15, 2020

  • Last Updated
    :

    July 9, 2020

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